Long story short: An item that was meant to be dispateched in 1-3 working days took over 12 days to arrive as the item was not even located in the UK, it was shipped from China. The UPS courier managed to ‘miss me’ while I was sat at home waiting for the order, so I had to run to collect it from a local collection point – this is obviously not Lenovo’s fault, but their courier selection is rather poor. It took approximately 5-10 calls to the customer services to get things sorted; oftentimes, I was given inaccurate or plain misleading information. After complaining, I was offered a compensation so I would recommend everyone to stay resilient. To finish with, I was unable to register my extended warranty so had to email customer services to sort that out for me. Love the laptop by the way (Legion 7i 6”), but I think it might be safer to get the actual products from your favourite retailer.
