Back on the 2nd of January 2021, I ordered a desktop computer online via Lenovo's website, where they claimed that the product was in stock and will be shipped in 1-2 working days. Unfortunately the order was in "processing" status until the 12th of January, when it changed to "Order completed" and they provided a tracking number for the parcel that, they say, should arrive via UPS within 1 to 3 days.Well, I'm here today, the 15th of January (13 days after I made my order), still waiting for the computer to arrive. Funny enough, they already took my money and sent me an email saying that the PC was shipped, but when I try to track the parcel with the tracking number they provided, the system shows no results whatsoever (I've called UPS just to be sure and they actually told me that the tracking number provided is not UPS').I already talked to Lenovo's customer service several times since I made the order. Last time has been just a few minutes ago, after finding out that the tracking number is incorrect, and it is always the same reply: "Ok, sorry about that. Let me put you on hold and ask one of my colleagues.... Sorry for keeping you waiting. I'm going to send an email to the relevant department to let them know about -insert here the reason of the call-. We'll be in touch with you with more information".I have no problem with the customer service representatives at the phone as they have always been courteous and (I guess) did they job correctly. The problem is how Lenovo is managing their resources, lying about shipping times and not informing their customers properly.Yes, I know about the difficulties because of the pandemic and brexit. I get that. However, companies should at least remain honest about it and shouldn't create false expectations. You see: I could had just order an Acer computer from Currys and had it delivered probably in 7 working days from their warehouse in Ireland. Because Lenovo told me that they will ship in a couple of days I assumed a) the computer was located in a warehouse in Ireland, and b) it will take, what, one week or 10 days to be delivered in the worst case scenario. It turns around that the products is sent from the UK (if we believe what they told me afterwards, but let's hope they don't send it directly from China).I will sure not buy anything from Lenovo anymore. As for the actual product quality, only time will tell. That is if I don't cancel the order and get something else. In any case, this is not a good start.
