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POS Lenovo Yoga Lap top - terrible Customer Service

I purchased a Lenovo Yoga lap top from Costco. After 1 year and 1 month, the hinge on the right side of the lap top became, well, UNHINGED. The plastic casing separated from the internal workings. Lenovo would not provide a solution, but since I bought it at Costco, I had the extended warranty. Well, then Lenovo said I could send my laptop (with all my personal information on it) to them and they would fix it. Since I use it in my business, that was not a possibility - plus I had to mail it to the east coast and would not have it back for up to 3 weeks. I took it to Staples and they said they could not repair it because the casing was cracked, and now the hinge is hanging out of the laptop. Horrible support for their POS product. Works fine for about a year, but after paying over $800.00 for it, I expected better performance. My HP EliteBook works MUCH better, but it doesn't have the touch screen or the yoga flexibility as the Lenovo. Won't by another Lenovo. A company should stand behind their product.

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Date of experience: Aug 23, 2019