I ordered a Thinkstation P330 for $1700 on their website with the 12 months of interest free payments. Great system and deal on paper. After placing the order and providing my Amex (which i thought they needed for collateral) i was billed for the full amount. Their financing through a company called Klarna was supposed to pop up a the end of the transaction. It did not. You needed to click a small button to select this option in the beginning. Very confusing interface. I cancelled the transaction within 15 minutes of order placement. Here’s where it all goes downhill. They immediately shipped the Adobe Acrobat - by shipped I mean they sent an email with a product key. They would not refund this even though the system it was intended for was cancelled. The finance company (Klarna) tells me i’m not approved for 12 months of payments. I have a 795 credit score. I call them and they tell me this is what their software decided. 5 hours later I get a call from a Klarna rep who says it was all a mistake and he emails me approval for credit up to $2750. I reorder the system on their website with the 12 months of interest free payments. All is good and i'm excited - NOPE! I check the system the next day and it shows as cancelled. No notification, no heads up, nothing! They unilaterally cancelled my order and did not inform me. I call them - their customer service people couldn’t care less about me or my order. They are trained to say NO to every request I made. They tell me my financing was no good even though i had approval in writing from their finance company. I call the finance company and they tell me the approval they sent wasn't really an approval and additional verifications are needed. They would have to call me back. I told them they had an hour or i was going to buy another brand. The rep at Klarna said they will try. 4 hours late they call me and i tell them to stick it. I wasted 5 hours of my time trying to give them my money. In the end I called Dell and had a better system for the same price with financing approved in 10 minutes. If you are considering buying from Lenovo, DO YOURSELF A HUGE FAVOR AND DON’T WASTE YOUR TIME. They are horrible. Give Dell a call. They were helpful and returned my calls promptly.
