I purchased a refrigerator from LG, and the entire experience has been a nightmare. They attempted to deliver the fridge twice, but both times it arrived dented. After the second failed delivery, they informed me that they couldn’t issue a third replacement and would process a refund instead. That was on January 4, 2025.It’s now January 17, 2025, and LG has yet to process my refund. Their excuse? The delivery company they chose (RXO) hasn’t returned the item to their warehouse. When I contacted RXO, they said it’s LG’s responsibility to pick up the item from their warehouse. Meanwhile, every time I call LG customer service, I’m told my case is with their “presidential liaison,” but no updates have been provided. To make matters worse, there is never a supervisor available to speak with, regardless of the time of day.This level of disorganization and lack of accountability is beyond frustrating. In the meantime, I purchased a refrigerator from Home Depot, which was delivered and installed seamlessly with zero issues. LG’s inability to issue a simple refund is absolutely ridiculous. Avoid LG at all costs if you value your time, money, and sanity.
