Worst customer service I've seen from a major company by far! A manufacturing defect appeared on my earbuds still under warranty, so decided to call them up. A foreign lady that can hardly speak or understand english answers me. Had to repeat myself several time, with her blaming my line to have a "very" bad signal which wasn't the case. Anyways she could not be of much help, as she needed evidence of my invoice and photos of the problem she informed me that going via email, chat or Whatsapp would be better. Took 16 minutes just to get to that conclusion... I decided to go through Whatsapp. What a nightmare. Once you get linked to someone, the answer time is so random. Can be within seconds or hours... The english is far from professional. The whole thing looks scammy. No information is given on how things are going to be done, no recap email,... Somehow I got to the end, after over an hour of wait time since the last message, I've been told that a courier will pick up my earbuds for repair and here is the LG reference number. When will the courier come? Who's the courier? Where are my earbuds going? How long the whole process will take? I don't know, I guess I will be charged £50 because I will likely not be home to hand over my earbuds because nobody gave any details... I'm not even sure if I want to give them my earbuds now. I won't be buying any LG product anymore unless it is covered by a retailer's warranty so I don't have to go through LG's customer service again.
