lg

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I’m if I could give 0 I would

If I could give 0 I would. LE error showed up on our LG washer and motor was locked. Was told if we wanted to go through warranty to go through LG we would have to use one of their repair persons to come out for $85 service fee but the motor would be covered under warranty. Repair man shows up takes him 12 minutes to fix the problem and gives me a receipt for $330. States just showing up cost me $86, $80 for the part and $150 for his 12 minutes of work. LG stated we would only be charged the $85. Worst costumer service. And to charge $150 for a 10 minute repair is obscene.

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Date of experience: Oct 29, 2019