I had always thought LG was a good brand and renovated a house with mostly all LG appliances. I will never make that mistake again and since the service really does suck especially for repairs and having to wait months for parts (I’m in the Philippines) is awful. I have given up and started to replace the units with Samsung as I have had much better luck with service and quality. I could go into detail but I think the overall reviews do a quality job explaining the shortfalls of this brand!