As a small non-profit, we recently experienced a concerning situation on LinkedIn. A former board member with whom we separated continued to list themselves as actively involved on their profile as the Chair of our Board. We contacted LinkedIn to address this inaccurate information and provided clear documentation (BOD minutes, public announcements on their website, etc) of the separation date.While LinkedIn initially removed the inaccurate information after 14 days, it reappeared the next day with a fabricated end date. We contested this update, but LinkedIn refused to take action stating that the individual had filed a ‘counterclaim’ but refuses to provide the nonprofit any details so that the organization could respond appropriately. This experience raises legitimate concerns about the effectiveness of LinkedIn's content moderation system and their ‘LinkedIn Notice of Inaccurate Profile Information’ process. While policies exist, enforcement appears inconsistent or biased, leaving businesses vulnerable to misleading user profiles. The “blocking” feature adds another layer of complexity by allowing individuals to potentially manipulate profile information without the organization's knowledge. This system creates an unfair advantage for those with false or inaccurate information on their profiles. Our experience highlights the limitations of LinkedIn's review system. The policies, while outlining a process for addressing inaccurate profile information, appear more focused on protecting the platform itself than ensuring complete accuracy. This is evident in the lengthy process, where inconsistencies arise between the published guidelines and their actual implementation. Additionally, the system seems to lack transparency. When a counterclaim is filed, the original complainant is not provided with details to effectively address the counterclaim. Furthermore, our attempts to escalate the issue when we disagreed with the resolution have been met with continued resistance. LinkedIn has decided that they would prefer to leave the case ‘open’ and unresponded to, forcing a company to have to open another case to attempt to get further information and get to an amicable resolution.This incident serves as a warning to other businesses, especially small businesses or nonprofits: While LinkedIn has policies in place, their enforcement is at best lacking and potentially nonexistent. Consider alternative platforms for building your online presence, or be prepared to potentially face inaccurate and unaddressed reviews or negative associations on LinkedIn and the unfair legal burden to have the information removed.**Note to Trustpilot: This is a valid review. It is your responsibility to follow your policy of verifying accuracies prior to removing. You have my contact information and I will gladly provide all case information to substantiate this claime.
