Customer Support run around, and online chat with ridiculous chat bot.Had found Logitech Logi did not broadcast a stereo signal. The online support starts with a bot, puts you on a forever( May as well give up) hold. I sent them many chats and said to email me. They eventually, key word eventually, emailed me, after sending the same message many times. The email person asked me to reply to some of their questions. Which I did, but the email bounces everytime, yet they asked for me to reply to their email. Eventually, I think after bombarding the silly chat bot, the same agent sent another email, which I responded to. Again nothing so I bombarded the chat bot again using same ticket reference number. New agent, completely different questions. They may not have read the ticket. Now another agent. So I gave up. They sold me defective Logi, but I did get a working power bud for $50.In past,/ had issue with Logitech Harmony One battery swelling. That one was far cheaper to fix myself in 4 minutes by opening it up and installing a new battery. My old tablet had a Logitech case but needed a new battery. They said it was non repairable, and need to buy a new one, with no way to fix it. It too can be carefully opened and a new lipo battery installed.I have other Logitech products, but this took the cake this last round. This was my personal product, but seeing that support experience is so lacking, we decided to instruct our buyer that we will no longer purchase goods from them.
