I recently purchased the Logitech Spotlight Pointer for a significant USD 100, expecting a device that would not only enhance my presentations but also be backed by reliable customer service. However, my experience has been nothing short of a nightmare.The packaging clearly states that this pointer is compatible with the latest version of macOS. Imagine my surprise when, after downloading the software from the provided link, I discovered it was incompatible with my Mac. The installation yielded no application, no shortcut, no sign of any functionality — a stark contrast to the seamless experience I was led to expect.My frustration was compounded when I reached out for help. The customer service was unreachable by phone and unresponsive by chat, leaving me stranded with a non-functional pointer and a looming presentation deadline.To make matters worse, after expressing my predicament to Logitech's customer service via email, the response was curt and utterly unhelpful, stating simply that the latest software version was not available. This is unacceptable and misleading, considering their product's packaging promises compatibility that they fail to deliver.This is not just about the absence of software; it's about the principle of the matter. Logitech, a reputable tech company, has not only failed to provide a working product but also seems indifferent to the urgency and distress this has caused me, a paying customer.I am appalled by the blatant disregard for proper customer service and the misleading information regarding product compatibility. This situation has left me with a costly, useless device and a tarnished view of Logitech. I expected much better from a company of their standing and am left questioning their commitment to customer satisfaction.I urge potential buyers to reconsider their options before purchasing from Logitech. The lack of support and accountability is alarming, and no customer deserves to be in the position I find myself in today.I hope this review serves as a wake-up call for Logitech to address their customer service policies and the accuracy of their product information. Until then, I advise caution to anyone considering their products.
