The website is misleading and says 1-2 days express delivery, what they fail to mention is the 5-8 business days to process the order. I was then told they ship from within the UK, this was also a lie as they were seemingly dispatched from the Netherlands. I’ve been given multiple days where one item should have arrived and it hasn’t, it’s now been over 2 weeks. They ship with UPS which is horrendous as they don’t seem to deliver at all or they say they will and just keep you waiting and waiting. One item I ordered said it would be delivered a few days ago and it hasn’t been, I didn’t even get a tracking number for that one. Logitech have marked both the orders “completed” but they aren’t complete as I don’t have either products. I’ve now had to open PayPal disputes because both Logitech and UPS have terrible customer service. Avoid avoid avoid. If you want to be scammed for 2 weeks and strung along and still not get your product, go ahead and order from them. If you want it next day or at least within a few days, order from literally anywhere else. This is shockingly bad customer service for a company that has usually been held with such high standards within the gaming community. It’s a shame really, but Logitech and Astro are sadly going downhill now. I’ll stick to steelseries products from now on. Even ordering their products elsewhere… if anything goes wrong with them, I have zero faith that they’d help me solve the problem in a timely manner after this experience.
