Very poor Customer Service - Emails were back and forth with no real resolution. Their representative is not sure of they're refund requirements and so he asked me to destroy the product and give them the photos - which I did. The next email said that, the refund can't be processed because they needed a "VAT invoice". Given the circumstances, I may not be able to provide it as I purchased it in a third party company. Point is, they asked me to destroy it first before confirming with me the requirements for the refund. Now I don't have the refund - and my faulty C920 Camera is now fully destroyed by me. Funny. Also, their email representatives' emails are redundant and they seem to not read through the emails carefully and just responds meaninglessly. The email thread went for 1 month and about 43 emails sent and received. I'll never purchase again from Logitech as the customer service and possibly the products are very unsatisfactory.
