lowes

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Lowes HAS HORRIBLE DELIVERY AND INSTALLATION

My husband and I ordered a GE washer and dryer set and they had it delivered the next day. They came in with three men that hardly spoke English which made it hard to communicate with them. Then they aggressively yanked out the cords to the water line damaging the lines to where they are leaking really bad. They pulled the frame around the waterline out of the wall, they pulled up my linoleum on the floor, and scratched my new washer and dryers up leaving black scratch marks on them. They didn't set them up properly and left the 4 bolts on the back and told me that it was all good to do laundry in. I put a load in and my new set with the house started cranking, vibrating and was so loud it scared my kids. My husband came home and seen all the damage and told me that the bolts and some other stuff were supposed to be taken off during the set up. They left me with all this damage.

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Date of experience: May 28, 2025