lowes

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Lowes' randomly canceled my order and I was cheated by the customer service

A few days ago, I ordered some Ring cameras from Lowe's online while they were on discount. The order was supposed to arrive in two days, but after the two days passed, it got canceled with no explanation, and by then, the discount had ended.I contacted customer service, and they told me I could place a new order and call back to get the discount reapplied. So, I bought the cameras again and received them, but when I called back, they said they had no record of my previous call and couldn't apply the discount or offer a gift card.In the end, I felt tricked into buying the cameras at a higher price and was left frustrated by the whole experience.

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Date of experience: Jun 22, 2024