I have been at the hospital all day long with a sick family member. My hose had sprung a leak last night and I needed it to water my animals. So, tonight after being in the hospital all day I walk into Lowes, search for a hose, find one and walk to the check out. NO LIVE check outs...only SELF CHECK OUT! I tried to do it but of course I am extremely distracted mentally and I have never been trained on their system. My light at the register starts blinking with a note saying something along the lines of someone is coming to help. Meanwhile the girl there to help was busy sweeping the floors, which was more important than the PAYING customer. I don't understand why paying customers are NOT important to this company. I lost it! Finally a manager came to help. I ask for the managers number her gave me the stores number and when I called it....it rang for over 30 minutes and no one ever answered. So, as tired as I am and as stressed, I took the hose back. I will go to Ace or Tractor Supply....they have LIVE people checking me out. I will be canceling my Lowes card - the one that I purchased two freezers on, one dryer and a lot of tools. I will NEVER step foot or spend another penny with LOWES. The paying customer should matter to you.
