I am 77, in a wheelchair at AUS airport late at night. The Airport Mobility Assistance Sprvsr helped me with my LYFT request. When they didn’t show up I texted driver & he told me to walk to him 15min away with my luggage & wheelchair. AirportSecurityMgr.told him where he was required to come but he either didn’t understand or refused to follow airport protocol. When I got notice that LYFT had charged me a NoShowFee I had to call UBER. LYFT is completely unreachable & tried to charge me $ to process a claim. The waste of my time, $, &physical pain is not what drives me to file a Fed’l Am.DisabilitiesAct case, it is the fact that people with more challenges than I have will be treated this badly. I have the resources to pursue this in order to save other elderly or disabled from suffering from LYFT. I have great empathy for the drivers who don’t have the ability to understand the protocol & haven’t been given training by LYFT managm’t
