so i lost my phone in a lyft ride after i noticed this i used my laptop to communicate with an agent, however when i asked for some questions to help give some clarification it was met with weird answers. and on top of that i didn't even know if the driver was coming back and they never gave me confirmation but shared my info with the driver and then charged 20 bucks for a fee that isn't even a guarantee because what happens if the guy never gives it back and you paid extra for a fee that didn't even do much, and that chat started at 1:34 am and it's been 2 hours since then he should have been back to drop off the phone but i lost my phone and 20 bucks so if they do charge you for that 20 bucks go to the bank and dispute it because you do have a good argument because you didn't even get the item you lost backupdate so it's been 7 hours and when i checked back with them they told me the driver hasn't responded and when i tried to ask how that is not possible i have to login and they think i am on a phone but i'm not i explained how i am using the computer too talk too them and the reason they think i am on a phone is because when you lose a phone you have to put in a secondary phone i don't have a secondary and now, they think i my phone and it's so dumb because it won't let me go through the process
