Almost impossible to cancel, because the person talking to was blatantly ignoring everything I said in our conversation. I asked no less than four times at what point I could cancel because he said there would be a fee of 1.5x months worth of cost to cancel, and instead of telling me at what date my "tenure" (his words) would expire he kept trying to get me to continue for lower costs. I kept saying I cannot just blindly accept the lower costs without getting an answer on when I would still be able to cancel in the future without fees. When I asked if my "tenure" would even be up within five years, he finally cancelled my plan and prematurely ended the chat. *In my personal experience* it felt like I was talking to a brick wall as anything I said was deflected trying to not get me to cancel. Almost as bad as cancelling Comcast cable. It sucks because their softwares are great and I would love to use them again but *my personal opinion* of the sales tactics being extremely predatory will make me really think twice about looking for some alternative softwares when I need access again in the future
