I am writing to express my disappointment and frustration with Macy.com. On 1/31, a supervisor from Macy online canceled my order that was placed on 1/13/24. My order number was #2872890696. When, I called about my order about two weeks ago, a representative said it would arrive by 1/26 or 1/27. Yesterday I called and Christina abruptly canceled my order. She never gave me a reason; just apologized!Cancelation of my order is not only an inconvenience; but has caused me significant frustration and disappointment! I do understand that unforeseen circumstances; can sometimes lead ot order cancelations. But, no customer should have to contact a professional company after 17 days; with no prior communication! This is unacceptable!My perception of Macy is totally tarnished! I have ordered from all of your competitors and have never been treated in this fashion! I would appreciate your attention to this matter and look forward to a prompt and satisfactory resolution!
