I ordered a pair of coach shoes and since I live in hawaii we don't get free shipping so I was charged an extra $10.42 for shipping. The shoes were too big as they didn't run true to size and I had to return them and Macy's would not credit me the shipping charges! Terrible customer service for a long time macys customer. I will not be ordering anything else online from Macy's as they add the extra shipping to hawaii and then do not give you the shipping refund if merchandise does not fit. O-:
