During COVID... I was sent disgusting used Lacoste under shirts. The pack was supposed to come in 3 and there were only 2 in the package. One was a crew neck and one a vneck. They both had stains and reeked of Tide detergent. It was shipped from a Macy’s store and not directly from the vendor. The package they came in reeked of Tide detergent and was all busted up. They sent me someone’s return. I called customer service 3 times and the 3rd call I finally asked for a supervisor. I could barely understand the phone representatives. I was treated like a liar. I took photos and sent them to Macy’s. Macy’s was my go to spot for quality online shopping. They have really went down hill.
