I've been dealing with ongoing constant headaches and wanted to come to a solution so my neurologist at USF referred me to the Mayo Clinic up in Jacksonville, FL. Going there was difficult for me seeing how it's a 3ish hour car ride but if it gave me the answers I was looking for, I'd be happy so I could be treated.I first took the drive from Spring Hill to Jacksonville (over 3 hour drive) and went to Dr. Rozen and he thought I had hydrocephalus, which was worrying. I was then contacted by his office (a woman named Andrea) that I needed to go for a scan that could only be done at the Mayo Clinic. They told me that I needed to come immediately because they thought I could die. We were told that it was covered by insurance and to be there the next morning. With traffic, it ended up being a round trip of 7 hours for a normal 15 minute scan that I could have done in my hometown of Spring Hill. After the exam, I was referred to Dr. Fermo, who is amazing. She diagnosed me with the proper diagnosis of pseudotumor celebri and ways to work on a remedy to the situation. After seeing her, I see a massive charge for the scan I did at Mayo Clinic that day. I called Mayo Clinic several times asking for a resolution because we were misinformed by them that: 1) I might die if I don't get the scan and 2) Insurance covered this procedure. I don't work, I can't take care of myself, and rely on family to help me due to my condition... so seeing this charge was absurd. Getting there wasn't cheap either, so not only do I get billed in full for that scan, I needed to pay for expenses to get there and back for THEIR error. I repeatedly contacted them and tried to tell them my story several times only to be ignored and referred to the credit agency that my bill was sent to. The worst part of it all: I can't see Dr. Fermo to treat me because of this billing discrepency. I've been told that unless I pay my nearly $3000 outstanding balance, I can't be an active patient there. I did nothing wrong and I'm being screwed over by a company that rather spend countless dollars on advertising telling people how great they are instead of dealing with their errors. I also loved how the Mayo Clinic was in network and was covered by insurance but was barely covered at all for visits as well (deductible was met).To the public: if you're looking for a clinic to go to, DO NOT GO HERE. I'm hoping with my public review, I can finally get some resolution with this because I've been getting the cold shoulder from the Mayo Clinic for a couple years now and I'm still desperate to see Dr. Fermo about my condition. Thanks.Gordon Lienau
