The problems began when I realised that my McAfee wasn't working on either Laptop. I contacted the and they informed me that it was a general problem. They hadn't let me know about it, even though they knew. They said that they would contact me when it was fixed. They never did contact me. Because of the problems, I turned off my auto renewal and went with Norton. A few days later I discovered that they had taken £49.99 anyway. It's taken me almost a month to get the matter resolved and only then by opening a Dispute with my Credit Card Company.Avoid them like the plague!