I initially had McAfee virus protection as they were afiliate partners with BT. When BT ceased this partnership I decided to continue with McAfee and paid the subscription myself. This has continued for 2-3 years.A few months ago I had reason to access my online account only to find that the email address was not mine, but still linked to the old BT netprotect. I tried to rectify this, but it was not possible. I recently tried again and had the same problem, you need to reset your details by responding to the email. As there is no possible way of accessing a BT netprotect email I could not use this option.I contacted the online web chat support for help. I explained my problem in some detail and was put through to a support technician. They were useless!We spent 40 minutes going round in circles asking all of the same questions only for them to ultimately decide they did not have the authority to update my details.Needless to say when this comes up for renewal I will be changing my virus protection.
