I joined these today saturday 11th February 2023, within about 3 hours I realised no not for me So I want a refund. I went to my account clicked on refund, and a message came up something about not entitled to self refund and to ring 0800 028 7581, ive had 3 calls all just under an hour long and no one answers. ive tried to register my mobile i input the number, then it says put in the verification we sent to you, I have never received a code, by mail, text or any other way, I tried three times but still no code ever came, and cannot install on ipad. awful system I just want my money back, I installed it 4 hours ago and been trying to get a refund for three hours, no one comes to the phone. Awful experience for new user. I have seen on here another number so will try that. I have uninstalled from my system and gone back to my previous provider."Better the Devil you know" So now I guess its keep trying to get my money back I will also contact my card provider to see if they can be involved. when you are a potential purchaser there site says Gaurentee money back for 30 days, that is if you can contact them. Awful service. Ive always avoided them like the plague, but having recently contacted Dell re my laptop I just mentioned about internet security and the guy said why dont you try one of our partners Mcafee, so thats why i installed it, wish I had just carried on avoiding them. Best thing Dell can do is stay well clear of them.Latest update is that I tried again to call them on Sunday 12th February, and very surprised I got through straight away, I told a friendly guy who listened to my concerns and i said no its not for me, this system, he did do his best to get me to talk to tech help and to give them a chance, but i simply said no sorry my friend I do not like the system, gone back to what i had previously, Ive unistalled it and just want a full refund, he said he would do that and that I will get an email. within minutes I had received the said email confiming full refund also with a reference number, and to allow 2-5 days for it to show. this update written on Monday 13th February 2023, when I see the money in my bank then will update further. But maybe the system is ok but just not for me, to used to what have had previous years I guess.
