I have been with Mcafee for years and decided to to go elsewhere. I deactivated 'auto renew' and received an email stating same. Guess what, it auto renewed. Tried contacting support but to no avail. Thankfully it will not renew next year as my card expired. I have lost trust in this company and judging by the comments here and the lack of replies from Mcafee it looks like they just don't care. .