One star is me being generous.Beware when selling items on Mercari. They provide cover for scammers.I sold a laptop which was then returned for bogus reasons (Mercari instantly approved the return). When I received the item everything looked okay. I set the laptop back up for myself but noticed that my graphics card wasn’t working. After days of troubleshooting I realized that the buyer had switched out my motherboard with a damaged one. I know this because the motherboard has a completely different serial number. I’ve owned the laptop from new and no one has been inside that machine while it was in my hands. I have the original box and stamp showing the correct serial number. Upon further investigation I found out that the motherboard isn’t even the correct model for my laptop. Despite overwhelming evidence of this fraud Mercari will do nothing because it wasn’t bought to their attention within 24 hours of me receiving the returned laptop. This scam is specifically engineered to make reporting the problem within that time an impossibility. I’m left with a badly functioning machine that I can’t even sell because it doesn’t have the correct motherboard. Thus I’m out $400 with no recourse. Mercari couldn’t care less. I’ve reported it to them multiple times. Each time they point to their 24 hour nonsense. They do not care. Save yourself the hassle and DON’T SELL OR BUY WITH MERCARI.
