I recently had the misfortune of using Mercari, and I must say, it has been an absolute nightmare. From the moment I encountered an issue, I discovered that the platform offers zero customer service and absolutely no way to talk to a human. It's as if they don't care about their users at all.One of the most frustrating aspects of Mercari is their lenient return policy. They accept returns without question, regardless of the reason. This means that dishonest buyers can exploit this policy to their advantage by opening sealed packages, swapping items, and returning them with complete impunity. It's shocking that Mercari turns a blind eye to such fraudulent activities.Moreover, it seems that Mercari provides no buyer protection whatsoever. If you're a buyer who has been scammed, good luck trying to get your money back. And if you're a seller who has fallen victim to a fraudulent buyer, Mercari offers no support or protection for you either. It's a lose-lose situation.The decision-making process at Mercari is haphazard, to say the least. It appears that they make arbitrary judgments without properly investigating or considering the evidence presented. This lack of consistency and fairness only adds to the frustration and disappointment when using the platform.I strongly advise anyone considering using Mercari to check reviews everywhere or better yet, see for yourself. The countless negative experiences shared by users should serve as a warning sign. Don't waste your time and money on a platform that offers no customer service, lacks buyer and seller protection, and fails to make reasonable and fair decisions.In conclusion, Mercari has proven to be a platform that prioritizes its own interests over the well-being and satisfaction of its users. I would not recommend it to anyone seeking a safe and reliable online marketplace.
