They refused to help me receive any satisfactory on a purchase where I paid for a set of merchandise (a sewing machine, the table, and the motor for the machine). The seller “accidentally” only shipped the sewing machine head. The machine cannot work without the motor. When I got in touch with the seller, they wanted me to send more money to ship the motor. I paid the full amount requested by the seller that included shipping. The seller did not want to cooperate with me to get me my PAID FOR merchandise and the Mercari return department basically said that since the money was released to the seller there was nothing they could do. Mercari gives customers three days to rate the seller. Once rated, the seller receives their money. If there is an issue and you do not rate the seller, then Mercari rates the seller themselves and thus releases the money. I hadn’t rated the seller because I was communicating back/forth with her as to how to get my missing pieces. Mercari cared not one bit that the fault was with the seller. They just kept saying, sorry they’ve already been paid. I will NEVER buy anything from that website again.
