After 19 days of my purchase on Xiaomi's website, order number:5210813490661131lots of emails requesting for the total refund of my money, DPD lost the parcel with the Redmi Note10, here you can read Xiaomi's Customer Service words:Dear Maria,Greetings from Xiaomi UK Customer Support!We understand where you are coming from.Please be informed that we have already escalated this to our relevant team and our DPD was instructed already to return the parcel to our warehouse for refund.We hope that you understand the situation.Rest assured that we are closely monitoring the escalation and will immediately contact you via email or chat once we have the response of our relevant team.If other concerns arise, don’t hesitate to contact us again.Regards, EdXiaomi Customer Service – United Kingdom(44-800-916-0561)
