Don't buy from Xiaomi(UK). They failed to deliver a phone, gave me incorrect tracking no for their courier ( twice), incorrect phone no too. They have admitted that the phone is with their courier in France but want me to report it lost to the Metropolitan Police, want my ID and want a signed statement from me to say that I have not received.They wont accept a photocopy of my UK DL which has the same name and delivery address . Their customer services people send happy clappy messages from a script . They will not refund my money or pass on my complaint to someone senior.They claim to be Xiaomi( UK) but are registered in France. Their customer service for the UK may be based anywhere but the UK.They are not only breaking UK consumer law but any notion of a competent service.I suspect their team are not empowered to do anything but read or send trite lines from a script but are being " rogue" in not refering my complaint to more senior responsible people.Avoid. Their phones are good but buy from a phone co such as Three.If they lie in response to this, I will publish all correspondence.
