Like others, ordered a phone from their UK website, promised a 5 day delivery time from warehouse in France, phone still in transit 15 days later.Customer services very polite but of no use. Requested a refund but asked to send a photo of my driving license (why? That opens me up for identity theft with my name, address, date of birth), a written statement with signature (you've not delivered the phone, the tracking link you supplied clearly shows it is still with your courier, Colissimo, in France). And then the most pointless of all they want a PDF of the Met Police website help information, not even a crime reference number, not that there has been a crime that the police would get involved.Claiming back through my credit card company now as failed to deliver item and will not provide a refund.I would advise NOT ordering off their Mi.com website.
