Yesterday, my laptop didn’t start and when it finally did, it asked for a BitLocker ID. I had no idea what this is since no one had the courtesy to mention it when I bought the laptop in the first place. After looking into this and contacting both Microsoft and HP, it turns out that there’s nothing they can do and the only way to ‘fix’ my laptop is to reset it to factory settings. This, however, is unacceptable since I have important legal documents saved on my laptop, not to mention thousands of personal photos and videos. I couldn’t find the physical documents since obviously I have disposed of papers from 5 years ago. How is it even possible there is no way to recover from this mess? Did I ever ask for BitLocker to be installed on my laptop? A person’s personal data and documents should always be accessible to them via their own passwords. Why is this third party even on my laptop? The point I suppose is to keep my laptop safe? From who, me? This is unbelievably stupid and I can’t believe I even have to put this in writing. One would think that tech people are intelligent but hey, yet another surprise. I’m going to need an actual solution to this. All I need is access to MY documents - it’s ridiculous if I can’t get access to these. Beyond ridiculous actually, you might have just ruined my career and life.
