Had an Xbox that stopped working. Had a monthly subscription of £14.99. cannot contact them directly as all information on Xbox. Had my bank contact them and tell them to stop submitting payments, but they steal £14.99 each month! I do not have a contract with them and they have no right to steal money each month! And just an update. 12 CFR 1005 ELECTRONIC FUND TRANSFERS REGULATIONS E. ANY CUSTOMER THAT CONTACTS BANK TO STOP PAYMENTS 3 DAYS BEFORE PAYMENT DUE, AN IMMEDIATE STOP PAYMENT ORDER FOR SIX MONTHS SHOULD BE APPLIED.