I had two emails associated with my MS account, but without informing me, Microsoft has split these accounts into two separate ones. This means my subscriptions are now split between two accounts, and I just paid for an eye-watering 12 month subscription to game pass that I now cannot use.To make matters worse - there is no way to get in touch with anyone to get assistance and correct their mistake. I am now £100 out of pocket and can't reach anyone to fix this. Every effort I have made to get in contact is redirected to a useless support page or to a brain-dead chatbot that can barely muster a response.Splitting my account without telling me is bad enough, but there is no excuse, whatsoever, to have a customer service team that is so difficult to reach. This is clearly a malicious business practice - if we can't reach anyone for assistance then MS doesn't have to fix their mistakes and cough up the money they scam people out of.
