I wish I could give this review zero stars. We've been loyal Mindbody customers for the past 10 years, but their recent price hikes have been excessive. The biggest issue, however, is their glaring conflict of interest since acquiring ClassPass. They are now profiting from both sides—selling class spots to customers for as little as $10 while claiming to support studios with technology meant to help them stay profitable. This double-dipping is harming small businesses worldwide.To make matters worse, our app was shut down overnight without warning, causing significant disruption. It's been a week, and the issue still hasn't been resolved. If there were better alternatives, we would switch immediately. However, our business relies heavily on Mindbody’s CRM functionality for student bookings, leaving us with little choice.Mindbody needs to do better for the studios that have built their platform.
