I purchased a kit which arrived in a timely fashion. It offered a free months use of their website which I turned down as was pointless without results but then it offered two months so I accepted thinking it might be enough time and if not I’d cancelled during the trial period. Easy peasy. BE WARNED … the email that the reminder goes to ( advising that the trial is expiring ) is sent from a different email address. I receive all their other correspondence straight to my inbox- see it regularly… I’ve been having a difficult time with mental health lately and I haven’t even completed the swab to send back but I had put it to the back of my mind as I expected the reminder……but that one email went straight to junk - because the way it is constructed makes it looks like spam! Is it purposely set up to do this do others make the same mistake thinking they’ll see a reminder?…..Who knows but seems odd and as a result they deducted nearly $300 from my bank account for a years subscription because I never saw the reminder. And of course no reply to any of my efforts to resolve this either and I need that money. BEWARE… if you accept a free trial add a reminder to your calendar too ( my email client did not recognise their reminder as being from the same place as the website - instead marked it as spam from a mailing list as it looks like it !)
