Shocked the reviews are already 1 star on TrustPilot. 24 hours was what I was told for an issue which they're checking on & now that I told the customer 24hrs (twice) Nest is telling me its in fact 24-48 hours. & then the rep I was speaking to on customer support could not even provide a basic email saying that their turnaround time is 24-48 hours which I wanted to show to my customer. Their thermostat ended up being a bad batch because it’s showing an N9 Error which the support team has confessed is usually only shown in the USA & never in the uk. The customer support team on the other had has already mentioned to me many times that the they might send a new device out altogether which they are struggling to doThey are not putting their customers first. They’re actually putting themselves first because they want to know & be sure they know where this error code is coming from despite determining that our system is working perfectly. The customer stays in dark until then I might just update this if they come out with a suitable solution quick enough from now
