newegg

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Beware illegal bait and switch tactics…

Beware illegal bait and switch tactics on NewEgg.com! I purchased a laptop clearly labeled as coming with Windows 11 Pro but was shipped a laptop with Windows 11 Home. These are two completely different products and I was sent the much cheaper option although paying for the more expensive one. Being a computer professional I understand how they are probably getting away with this scam as most home users would simply not notice. However, when attempting to install a Home version in a business environment you are not only violating Microsoft licensing but it simply will not work as Home does not have the networking features to join into a work domain.Attempts to make it right resulted in being pawned off to their reseller partner who subsequently provided not one but two bogus windows 11 pro keys. This did nothing more than waste another 4 hours of our time... I also reported them to the FTC for the clear cut case of violating the FTC Act.

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Date of experience: Jan 08, 2025