Purchased this gaming desktop for my son's birthday, ordered it plenty of time ahead on Walmart+ app. Item shipped within a few days of order being placed so I thought I was good to go. Few more days go by, computer is in KY with UPS. Next day, delivery update says it will be late. I figured, that's strange but it happens. Then yesterday, I got a message saying it was out for delivery. I thought, awesome, gives me plenty of time to get it setup for him and everything installed. Timeframe for delivery comes and goes, then at 9pm i get a delivery notification saying it was delivered at 1pm. I go outside and look, no box. I check the package drop box, no box. It says delivered, so where is it. I go into the app and look at the detailed delivery status. The computer is in Ontario, CA. Why is it in Ontario when it says delivered. I submit an inquiry through the app to find out what happened and maybe there was some confusion. Then, this morning, I check the app again and it says the order was canceled. No communication, no attempted delivery. The computer started in Ontario according to the tracking, came to KY, then went back to Ontario. When I contacted customer service, it says it was marked undeliverable. Why is it undeliverable? I live in an open neighborhood; we receive packages regularly with no issues. This is absolutely ridiculous, and the lack of communication is completely unprofessional. I will not be ordering from NewEgg anymore. I gave them a chance with the recommendation of a friend and I won't do that again.
