Was comparing companies to buy pretty large back up drives for my photography business. I was leaving the country in about a week and wouldn’t be back to visit the US for one year. I paid an extra $30+ to expedite overnight and another $3 to expedite the processing. I was promised the package by 6 pm on Aug 16. Tracking info wasn’t updated until it delivered after I left the country. All it said was there was a delay. I tried emailing Newegg when it didn’t show up at the proper time to cancel it and they don’t allow emails. Tried calling, they only work during Monday to Friday. Did an international call when I landed to complain that this $500 package is sitting in a country I am not in and I can’t collect it and they didn’t apologize and said it’s not their problem because it already shipped. Honestly unbelievable service. Will never support them again. Buy elsewhere from someone that cares about customers. As a fellow business owner, very disappointed.
