Sad but stay away from Newegg.I am an IT guy, I do IT support for a firm as well as it's clients and staff.I have been buying from Newegg since the beginning, 20 years now and Newegg is lost.It's business model is buy online ship to buyer. Well with Newegg using bottom tier shippers like Laser ship now, the quality and reliability has been lost. Newegg's customer service used to be top notch now it seems like they hire the handicapped.I recently purchased 10 monitors from Newegg, 2 got damaged 3 didn't show up and laser ship put a bogus signature attached to all shipments even ones that Laser ship showed had not been delivered yet and were in transit.They tired to deliver to a buisness on a Friday June 25th. We were close like many others that weekend. I contacted newegg immediately and they put shipping claims in.Over the next 3 weeks an email chain of stupidity unfolded with 4 or 5 people fumbling the claims and repeatedly asking me for the same information over and over again.Monitors finally started to show up 2 at a time 3 times meaning I received 6 of the 10 over the next two weeks, there were still 4 outstanding with one begin turned around in transit by the shipper and returned to newegg for damage by the shipper Laser ship. Of the 6 I finally received 5 were okay and one was damaged by water, the one that was returned by the shipper was returned to newegg and I was refunded 0.00 dollars with no explanation as to why I wasn't refunded the full amount and shipping, 3 are missing and we are out over 900 dollars right now because 0.00 refunded, one damaged and 3 missing at 199.99 each, cant make this stuff up. I will never use Newegg again because they decided to take no responsibility for the shipper they chose to use I did not have an option at check out to use a different carrier. Newegg wont refund me for the monitor that did show up that is damaged. They say it's past their return window even though the shipper returned one and the other monitor was only delivered last week over 3 weeks from the time I purchased it so newegg claims it's out side of their return window. It should not be my responsibility to fight with the shipper they choose. That's why I pay them for shipping so they can use who they think will get the product to their customers as quickly and undamaged as possible. RIP Newegg. You lost me, my company, and my clients as a consumer of goods from you. I worked with you for 3 weeks. Now I will dispute the charges with the credit card company. Hope you loose. Ever since you sold out to the Chinese in 2016 you all have been headed towards Tiger Direct status, Well, now your there congrats on another pitiful mile stone.
