newrelic

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Cannot install and support is not replying

Properly a great tool for us but we could not get it installed on our server as 2 senior supporters at our hosting company were not able to install it and they tried multiple times.So, I wanted to send NewRelic an email about it but there was no way to do this on newrelic.com so I looked for a support ticket option but only found their open community. I placed a ticket (id 156048) there about the problem but have still not gotten an answer.

2
Date of experience: Jul 31, 2021
no reply for customer email ...

no reply for customer email after couple of weeks... but never signed newsletters are coming to my inbox almost every day

1
Date of experience: Sep 15, 2020