I have subscribed over my life time to hundreds of journals, magazines and newspapers. I signed up for the New Yorker and paid with PayPal. I entered only my information (my email, my home mailing address). Subscription confirmation was sent not to me but to my wife. That email had no other info such as account number despite over 48 hrs passing. Without an account number I could not log onto the New Yorker website despite paying for both digital & print subscriptions. Customer service was horrific, NOT terrific. The woman I spoke to repeatedly interrupted me. Her lack of comprehension was frustrating and irritating. I had to provide the PayPal transaction for her to find my subscription. This was the most low level experience I have ever had when subscribing to any magazine, newspaper or journal. If I do not receive the promised email from the New Yorker to me in the next few hours, I will cancel my subscription. I did not; see my follow-up review.
