NHS direct is literally a life saver. We phoned them when my little boy was taken ill and they were incredible. I know much of what they say is scripted, but there has clearly been a great deal of thought put into the questions, the order they ask them and their responses so the caller does not panic. Ultimately we didn't need to do anything and David did return to health, but we could have made the problem a whole lot worse had NHS direct not been their to ally our fears.
