Abysmal is the only word to sum up my experience with this company. First and foremost, I have been playing games, starting with Nintendo ironically for 30+ years. I have never had to use a warranty repair before with the 30-40 consoles and handhelds I have owned. That being said my Nintendo Switch OLED died on me randomly after charging, died after 7 months of minimal usage so I began my decent into Hell with Nintendo Customer Service. First I contacted them and they told me it was $158 for repair without warranty, I provided my receipt proving my warranty thanks to Gamestop's good customer service I was able to retrieve it. Then I shipped off my system, repairs were non-existent as they decided to provide me with a refurbished replacement claiming power issues. That's fine, not ideal, but fine. I lost all of my saved data (but they do not promise this and I have the Nintendo Cloud thankfully which you have to pay $30 a year for sadly). Fine enough. The process took a little over two weeks, really can't complain here, but what was annoying was the hand holding efforts that I had to put forth to get the information associated with my repair. It took multiple phone calls to get updates, and verify all is well. Now I was just checking my credit card statement and I see that they charged me $158 after providing an uploaded receipt, and providing a printed out copy along with my repair. I was just going to do a chargeback with my credit card company, but instead decided to call Nintendo Customer Service and here I am dealing with their incompetence.
