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Gutted I cant leave zero stars

Gutted I cant leave zero stars. Order value of £375. Order excepted 37 days ago after they contacted me ref stock availability. 21 days ago money taken out of my account. Today nothing, no understanding of where my order might be, no understanding of when it might come. I understand these current conditions but the lack of anyone at Nintendo doing anything to help is laughable, I've requested a refund four times, but nothing than excuses. I used to be a major fan! How sad.

1
Date of experience: May 14, 2020