nokia

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No clue about Li-on technology + bad service

Bought a Nokia XR20 on August 7th. Sent by DHL, they took 4 days to get it to the border less than 200km away but the French Partner, Colis Privé, took less than 24h to get it to me. Had no help from the support, my package was 3 days late, they told me it was on "next day delivery service" and then that it would arrive under 9 workings days ?????I'm charging my phone right now only to discover that it was stored at 0% battery. YOU DO NOT WANT TO STORE A LI-ON BATTERY AT 0% EVEN MORE FOR A 2021 PHONE ! ! ! LEARN YOUR JOB. It has never happened to me with another phone maker (always between 20-60%).Hope the battery isn't dead yet or i'll ask for a refund using conformity warranty claim (french laws applies to french buyers) and if it doesn't work a small claims procedures.

1
Date of experience: Aug 13, 2024