I've loved my Nokia phones and kept on with the Lumia 1020 right up until WhatsApp wasn't supported. Ordered new phone through Nokia site and that has been fine (Nokia 8.3). However, I decided to give their HMD mobile a go, especially as 3 months free and it was supposed to be so easy to cancel at any point.It was challenging to get connected on it and took umpteen messages to their web chat/email. Throughout my time with HMD customer service was hopeless and the phone signal was terrible. I therefore cancelled and was then charged for two additional months. My attempts to recoup this were not successful. Was told it was referred on to another dept but no result and no response to messages enquiring as to progress.
